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GetFeetWet Navigation, Inc is pleased to
announced the launching of its
GetFeetWet Product Exchange Program (GPEP). GPEP is
an innovative program that will give GetFeetWet customers the option to
trade-up their existing navigation units for newer models. GPEP is another
testament to GetFeetWet Navigation's mission of promoting long-term
customer relationship by focusing on customer requirements.
Program Specifics:
- Products where GPEP option is available
will list GPEP as an optional item to purchase.
- Just like purchasing an optional
accessory, GPEP is added to cart before checkout. Customers also have
the option within 48 hours from the time of order to add GPEP to their
purchase regardless of whether the product has shipped.
- GPEP cost will vary depending on the
base price of the product subject to the GPEP. GetFeetWet Navigation is
committed to keep the GPEP cost nominal. The cost will always be
in line with the actual handling cost of the exchange transaction.
- A GPEP option is effective for one year
from the purchase date of the product.
- GPEP is associated with a specific
product via the unique serial number of the product purchased. If a
product purchased with the GPEP option is traded-up to newer model, the
GPEP option for the older model does not transfer to the newer model.
The customer has the option, however, of purchasing GPEP for the new
model at the time of purchase (replacement).
- Under the GPEP, the customer can
purchase any unit of at least equal value. The customer can simply
purchase the newer product just like buying any product from GetFeetWet
Navigation. The client can then ship back the product being exchanged
(older model) to GetFeetWet Navigation. Each GPEP return shipment must
include: 1) information about the original order number that accounts
for the product and GPEP purchase. 2) The order number of just recently
purchased newer product. In case the original order number is unknown,
the customer can contact GetFeetWet Navigation and request for a copy of
the original invoice.
- Once the exchanged product is received
under GPEP, GetFeetWet Navigation will process a refund equivalent to
the prevailing selling price of the product exchanged (older model) at
the time of the return less the 15% restocking fee.
- Whenever possible, the refund will be
processed as a credit back to the original credit card transaction.
Otherwise, a refund check will be mailed to the customer. In either
case, a refund will be completed within 48 hours from time a Receiving
and Inspection Report is completed by the GetFeetWet Receiving Unit.
- The product being exchanged must be
returned in its original packaging together with all the accessories
that came with the package. The cost of any missing parts or
accessories will be deducted from the refund due the client as described
above. Products returned without their original packaging is subject to
an additional 5% handling fee.
- Products returned under this program are
expected to be in a condition consistent with normal wear and tear.
Product returned damaged or abused are subject to additional handling
fees as may be determined fair within the context of regular commerce.
The test to be applied is "how much will a person be willing to buy the
unit in such condition in an open market".
Product
Page Links
Product Exchange Program
Enrollment ($500 or Less) --> Click
HERE
Product Exchange Program Enrollment
($500 or More) --> Click
HERE
For further details about this exciting
program, please send eMail to
sales@getfeetwet.com or call (866) 794-4666 |