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Choose your Service |
When Available |
When to use |
What is it |
Benefit |
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Monitored by the GetFeetWet Sales Team during
business hours.
Extended coverage before and after business
hours depending on availability of sales personnel.
(NOTE: Icon to the left
will show ONLINE if sales representatives are available for chat. |
Peak hour business hours when phone lines are
jammed. Cut and paste of information
may better explain the problem or question.
Transcript of the chat needed for the
record and for future reference. |
Real-time chat with GetFeetWet Sales Personnel
who can respond to questions of multiple clients simultaneously..
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Get fast answers to your questions fast without having to rely on a
phone line opening up to talk to GetFeetWet sales personnel.
Confirmed communication. Client knows for a
fact that his question or issue has been communicated to GetFeetWet |
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System Call
<---Click Icon |
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or |
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Call Direct |
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Phone Lines (Domestic) |
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Toll-Free: 866 794-4666 |
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Direct: 805 578-2650
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805 578-2675 |
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Phone Lines (International) |
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Direct: +001 805 578-2650
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Business Hours during weekdays 7AM to 4PM
Pacfic Time Limited coverage during
weekends depending on availability of sales personnel. .
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When calling in to place an order when client
would rather have GetFeetWet key-in the order or when client have several
questions that will require resolution before placing the order.
In all cases where client is uncomfortable or
is unable to use the other methods of communication presented on this
page.
In all cases, where client prefers to talk
to a live person to place an order or discuss requirements. |
Toll-Free line with an telephone automated
attendant to help route calls to the right department.
Calls placed when all lines are busy
roll over to the voice mail. Due to the volume of call during business
hours, GetFeetWet staff will normally not have time to listen to the
voicemail. GetFeetWet uses a highly sophisticated telecom system that
,among other things, automatically emails the caller ID (CID) phone
number of the client to the email queue monitored by sales personnel.
Calls are returned using the CID as soon as sales personnel
completes his pending phone call. |
Dedicated sales personnel working with client
to address questions or issues pertaining to a GetFeetWet transaction |
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Quick eMail
<-------Click Icon
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Or |
eMail Client
<-------Click Icon |
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sales@getfeetwet |
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Available 24 hours a day
7 days a week. |
When immediate or urgent reply is not needed.
When question needs to be researched or when question
involves a complex answer.
During non-business hours where client will not be
available to communicate during business hours.
When communication has to be formal and verifiable (such
as requests for Quotes)
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Quick email is fast and convenient way to send your inquiry
without the need to have an email client.
Second option is the traditional hyperlink to launch an
email client with addressee and subject filled out. Use this later option
if attachments will be sent with the email |
Allows the flexibility and the convenience of
communicating with GetFeetWet staff without having to wait for a live
representative to be available. Best method for
discussing complex requirements that may require research.
Communication are documented. |
Fax Service |
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Phone Lines (Domestic) |
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Direct: 805 578-9179
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Phone Lines (International) |
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Direct: +001 805 578-9179
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Available 24 hours a day 7 days a week. |
When documents must be provided or requested to complete a
transaction. Alternative to eMail when client does
not have access to a computer. |
Dedicated fax machine to accept all client correspondence
in a secured facility |
Easiest way to send information available to client only in
printed or hard copy format such as identity information.
Provide an easy way to send signed authorization to
support a transaction |