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Plan Description
The RepairTech coverage works in one of two ways. The first way, which is
referred to as the RepairTech “Freedom” plan, would allow the customer to
personally bring their malfunctioning product to a local authorized repair
depot of their choice to repair their product. An estimate for the expense
of repairing the product will be faxed to the RepairTech call center. Once
the estimate is approved, RepairTech will pay directly to the repair
service center the cost of fixing the product.
The second way is the RepairTech “Nothing But Service” plan. The “NBS”
plan provides for a “Smart Box” to be sent to the customer to provide the
means to transport the defective product to a RepairTech authorized
service depot for repair. Once fixed, the unit will be delivered back to
the customer free of charge. The “NBS” plan is extremely popular due to
the fact that it removes any active responsibility of dealing with the
fixing of the item from the consumer. Customers are delighted by the
timing aspect of the process which enables them to be assured the product
will be fixed and in most cases be sent back to them within seven to ten
business days. Please keep in mind that the “Smart Box” is shipped to the
customer 2nd day delivery, the product is shipped to the RepairTech
authorized service depot 2nd day delivery, and finally, the fixed (i.e.
repaired) product is returned to the customer 2nd day delivery.
What are the actual
benefits of the RepairTech ESC?
• The valuable manufacturer’s warranty protection continues for up to five
years
after warranty expiration
• The consumer is given a Toll-Free Customer Service telephone number to
register,
initiate a claim or to receive specific ESC information
• Multi-lingual operators can assist customers from a multiplicity of
cultures
• Parts and labor costs are completely covered
• Repair or Replace guarantee
• Fast claims processing
• Quick repair turnaround
• Fully transferable
• Zero deductible
• Loaner-Camera program
• World-Wide coverage
• No-Lemon guarantee
• No hidden charges
RepairTech also offers a Product Replacement Plan with these additional
features
• Rapid Replacement
• No Service Center involvement
• No “Backorder Parts” hassles
When can you
request services?
RepairTech is open for business 24 hours a day, every day of the year. You
can request service online anytime. Alternatively, you can reach a live
operator at 877-418-TECH (8324) Monday thru Thursday 9:00 AM to 6:00 PM
and Fridays 9:00 AM to 2:00 PM. Our Customer Care Team wants to provide
each caller with the very best of service, if you are unable to contact a
live operator, please leave a message and a member of our CCT will get
back to you within 24 to 48 hours.
How you can reach
us
Contact us anytime, - day or night. Just call our Customer Care Center at
877-418-TECH (8324). If you reach us after hours or we are experiencing
heavy call volume, please leave a message and one of Customer Care Team
members will get back to you within one or two business days.
 For
for further information about this popular and exciting program, feel free
to avail of our Communication Center Sevices.
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